Get In Touch

Have any questions or concerns?

We’re always ready to help!

 

Send us an email to:

somonroex@yahoo.co.uk

Returns

 

We are 100% sure that you will love your So Monroe purchase.

But, in the unlikely event you have any issues with your order please

email us via  within 48hrs of receiving your items for eligibility & conditions.

We will provide you with an exchange or store credit for full priced items

only where: items are in saleable condition, in their original packaging

with all tags still intact; items have not been worn, damaged or washed;

we are notified within 48 hours upon receipt; items are sent back to us

within 7 days from the date of receipt; and are received by us within 14

days from the date of receipt. Note we only offer exchange or store credit.

As you can understand for sanitary reason’s we are unable return/refund

personal products such as Lingerie, Hosiery, Bodysuits & Swimwear.

If you have received an incorrect or faulty item in your order simply send

images of the incorrect/faulty items  and, we will resolve the matter for you urgently.

Shipping costs are non-refundable or eligible for store credit

*International shipments may be subject to import taxes, duties and

custom fees, which are levied once your package reaches the country of

destination and are the responsibility of the recipient.